Since our company adopts unconditional customer satisfaction, every product you receive is under the guarantee of our company. Our company is obliged to comply with the Consumer Rights Law. It fulfills this obligation.
Open and check the packages that you think are damaged during the shipment in front of the company representative. If there is any damage to the product, do not take delivery of the product by attaching a report to the delivery company. Please note that you have accepted that the delivery company has fulfilled its duty after the product has been received. Return of used, destroyed and similar products is not accepted. The customer is obliged to return the product to the condition it was delivered to, and to compensate for the loss of the commercial value of the product due to use.
Cancellation Return and Exchange Conditions
Right to change within 14 days: You can send the products you want to change by shipping with the invoice.
Return and exchange of damaged, used, damaged packages are not accepted.
Exchange without the invoice is not accepted.
Right to return within 14 days: You can return the products you want to return within 14 days from the date you receive the order by filling out the return and exchange form. Returns are made from the E-commerce unit.
Return Policy: You can return the products you have purchased if they have not been used and have not lost their merchandise characteristics. the labels and logos of the products are not damaged; All accessories of the product (buckle, belt, ribbon, etc.) must be returned with the product.
If you send the products you want to return by courier within 14 days, we will cover the shipping charge. After 14 days from the date of order delivery, orders sent with a request for a refund cannot be returned and the company does not cover the shipping cost due to this process.
Returns without the invoice are not accepted.
Return refund procedure
The products that you want to return will be refunded to your credit card within 7 working days from the date of receipt of the products in accordance with the conditions of return. With the Provision Code, the fee is reflected in your statement within the framework of your agreement with the bank. You can contact your bank with your authorization code for fees that are not reflected on your statement.
You can cancel your order within 4 hours after ordering since the preparation and shipping process of your order will begin within 4 hours after the order is made. Orders cannot be canceled after the invoice has been issued. You can use your right of return and exchange after receiving your order.
In case of cancellation requests made in accordance with the above conditions, the refund will be made to your credit card within 7 working days and the authorization code is notified to you by e-mail. With the Provision Code, the fee is reflected in your statement within the framework of your agreement with the bank. You can contact your bank with your authorization code for fees that are not reflected on your statement.
Return Address Information Principles
Return Information: When your return process is completed, you will be notified by e-mail. Return Address: This is our contact address.
For detailed information about product cancellation and return transactions, you can call our contact phones on weekdays between 09:00 – 18:00.
Support: You can send a message by selecting the related department from the Contact section or you can get information about your order from our contact phone and share your opinions and suggestions.
The products that are not sent by invoice cannot be returned. You are kindly requested to send your refund with the invoice.